Effective Date: 03/06/2025
Eltra Electrical Pty Ltd (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information We Collect
We may collect personal information including but not limited to:
- Full name
- Contact details (phone number, email, address)
- Job details (site address, scope of works)
- Payment and billing details
- Photos or documents relevant to our services
- Website usage data (via analytics tools)
How We Collect It
- Directly from you (e.g., via forms, calls, emails)
- Through our website or job management systems
- From third-party platforms you interact with (e.g., Google Reviews, social media)
Why We Collect It
- To provide and manage electrical services
- To communicate quotes, updates, and invoices
- To ensure compliance with safety and regulatory requirements
- For internal record keeping and quality control
- To improve our services and website
Disclosure of Your Information
We do not sell your personal information. We may share it with:
- Contractors or technicians for job fulfilment
- Service providers like Xero, ServiceM8, Google Workspace
- Government regulators or legal entities when required
Access and Correction
You can request access to your personal information or correction of inaccuracies by contacting us.
Cookies and Tracking
Our website may use cookies and analytics (e.g., Google Analytics) to improve performance and marketing.
Contact Us
If you have questions about this policy or your data:
Email: admin@eltraelectrical.com.au
Phone: 1300 613 620
